Return & Refund Policy

Confidence in every creation.

At Lumeo Paris, every piece is handcrafted with precision and undergoes strict Quality Assurance before leaving our atelier. We design lighting meant to inspire, illuminate, and last — and we support our clients with a return policy that is as refined and reliable as our craftsmanship.

30-Day Satisfaction Guarantee

A promise of complete peace of mind.

If your order does not meet your expectations — for any reason — you may return it within 30 days of delivery for a full refund.

• No questions asked
  
• Free return shipping — worldwide
  
• Installed products may also be returned, as long as they have not been damaged by incorrect installation or misuse
  
• Products must be returned in good, saleable condition
  

Simply notify us within 30 days of receiving your item. Our support team will arrange the return collection at no cost to you.

Reporting Transport Damage (7 Days)

Please inspect your order upon delivery. If you notice:

• Visible damage
  
• Hidden internal defects
  
• Missing or incorrect items
  

Contact us within 7 days of receipt at:

📩 DabbouzSohayl25@gmail.com

Include photos or videos clearly showing the issue.

Claims made after 7 days may not be eligible for replacement or refund, as carrier and transit claims must be filed promptly.

Exchanges

We are happy to arrange an exchange within 30 days of delivery, including cases where the client selected the wrong size, finish, or model.

• We cover all return shipping costs worldwide
  
• Replacement items are shipped promptly once the return is received
  
• Products must be in good condition and with all original components
  

Refund Process

Once your return arrives at our workshop:

1. It will be inspected by our quality team
   
2. You will be notified of approval
   
3. Your refund will be issued to your original payment method
   

Please allow a few business days for banks or card providers to process the transaction.

Installed Goods

To support maximum confidence in our lighting:

• Installed items may still be returned within 30 days under the Satisfaction Guarantee
  
• Installed items cannot be returned if they were damaged due to incorrect installation, improper handling, unauthorised modification, or misuse
  

This ensures fairness while maintaining our high standards of craftsmanship.

B2C (Retail Clients)

0 – 30 days

• Full return eligibility
  
• Free return shipping
  
• Full refund or exchange
  
• Installed items accepted if not damaged by misuse
  

After 30 days

• Returns considered case-by-case
  
• Warranty remedies may apply
  

B2B (Trade & Professional Clients)

We value our trade partners and offer flexible consideration:

• Full 30-day Satisfaction Guarantee applies
  
• Free return shipping within the 30-day period
  
• After 30 days: returns or exchanges handled case by case, depending on the project and product condition
  
• No automatic refusal unless stated otherwise
  

Lifetime Warranty

Our commitment to enduring craftsmanship.

Covered for life under normal use:

• Structural metalwork
  
• Internal electrical components
  
• LED drivers
  
• Wiring
  
• Connectors
  

Not covered:

• Consumable parts (bulbs, LED strips)
  
• Damage caused by misuse, incorrect installation, or unauthorised repairs
  
• Cosmetic aging of finishes
  

After 30 days:

If the client caused the damage (misuse, incorrect installation), replacement parts are offered at a minimal fee.

If the fault is due to a manufacturing defect, replacement remains free of charge.

International Clients

Our premium service applies worldwide:

• Free return shipping from any country
  
• No duties or return taxes charged to the client
  
• Full refunds issued once the item is received and inspected
  

Need Assistance?

Our support team is here to help with every detail.

📩 DabbouzSohayl25@gmail.com

📞 WhatsApp: +33 07 44 60 92 84

We’re committed to offering an experience as exceptional as the lighting we create.

Lumeo Paris® — Confidence, Crafted for Life.